When you are on this system, click on "new support ticket" and complete the form:
- Requester - The email address you are going to use for your account
- Subject - A short introduction on what the ticket is about. If you are using a shared account, please add your name in the subject, e.g. "Monica - printer not working"
- Company - please select the company where the problem occurs
- Priority - choose the priority based on the service level agreement with The Code Company
- Group - select if this is an IT issue or a maintenance issue
- Description - add as much detail in here as possible about the problem as well as self-resolutions.
- Attach a file - you can add a file here, for example, a screenshot or a photo.
- Verify the Captcha
- Click on submit
You will receive an email and the person who is going to help you will also receive one.
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